Now retailCRM is able to recognize an original address of a sent letter even if it was redirected from another mailbox.
What does it mean? Imagine that you have several shops with different email addresses for incoming correspondence.
Letters from all three addresses come to the common mailbox which is directly connected with retailCRM (e.g. firstname.lastname@example.org
Previously, the system did not display specific mailbox the letter was sent from. When viewing incoming message from a customer in the system, there was only address email@example.com in the field "To". And it was unclear, whether this letter came from info@camomile or firstname.lastname@example.org or maybe from email@example.com
Now in incoming letter you can see an exact address on which the letter was initially sent to.