Integration with websites was set up in order to get orders in CRM.
There is two-way exchange on statuses between retailCRM and Axapta. In ERP an order is created by pressing one button in the CRM:
- After order creation and determining warehouses with availability of the necessary goods, order dispatcher presses the corresponding button on the displayed interface of the warehouse for reservation
- XML file is generated that is read out in ERP
- Then, order for inter-warehouse transfer is created.
This significantly saves dispatchers` time and, consequently, allowed processing great quantity of incoming orders without increase in the staff.