First of all, order processing time has been reduced by 43% as a result of implementation. Operators work more effectively now.
Secondly, we have got actively developing, stable system for order processing. This is a win-win story when the large e-commerce retailer develops the product together with the vendor and gets prompt decisions.
And the most important thing is a smooth moving to omni-channel strategy. retailCRM will be the core of omni-channel strategy in terms of orders, logistics and call center.
Thirdly, we have got a good partner realizing the product very quickly. Frankly speaking, we were surprised by such high-quality implementation. This is a success story based on our experience.
Thanks to retailCRM team!