retailCRM has got 2 new functions:
- user_status(user = null) function allows to get manager status
- user_online_status(user = null) function allows to get the online status.
An example of use.
Supposing your managers work in shifts:
- 1 manager Vasily Kuznetsov
- 2 manager Nickolay Zhukov.
Yesterday, one of the orders was handled by Vasiliy, and today customer made a call and asked to make changes in the order. Vasily doesn't work today, it's Nickolay's shift, who answers the call and makes changes in the order. At that, the responsible manager is Vasily, though final order processing was made by Nickolay. Now retailCRM can check that Vasily is not online and automatically reallocate the order to Nickolay, when he makes changes.