According to LivePerson information 71% of online-customers are waiting for the call back during the FIRST 5 minutes after order submition. Do you control this index? retailCRM allows you to do this.
You can set time limits for each of the order statuses. For example, time limit of 5 min for the order «New» would mean that during this time it is necessary to make a callback to the client and confirm his order, and then set the next status. If the manager doesn't do this Order management system will give him a reminder that the order processing time has expired. This reminder will be shown until the needed action is done.
Time limits usage advantages:
- everything is done in time;
- it is possible to control the average order processing time;
- no need in «pushing» staff members, the system tells about it.